FAQ's

 

Q) My item showed in stock online but now it is out of stock.
A) Our system works on a first come, first served basis. The most common reason for something being out of stock after showing in stock is an order for the same item was placed and fulfilled before your order was received. Your order will be filled as quickly as possible.
Q) If I do not see something on your website, can you special order it?
A) This usually depends on the item itself, please email us with your specific request and we will pursue all available options.
Q) Do you have size charts?
A) Yes we do, you will find them listed with each product when you go to the shopping cart. These charts are provided by the manufacturer of the listed product and should only be used as a general guide. Because people are different, we cannot guarantee that the charts will work for everyone. If there is any challenges Motowearhouse will happily exchange the product.
Q) My helmet does not fit even though I followed your guide.
A) Helmets come in different shapes as do human heads. These two facts sometimes result in certain helmets fitting better or worse on an individual. If this happens to you, often trying a different brand of helmet will be your best option.
Q) Does Motowearhouse Price Match?
A) Yes, we will match or beat any online price.

Q) What is Motowearhouse’s return policy?
A) Any products returned for credit or exchange must be in new condition in the original packaging. If its not in exactly the same condition you receive did in, a restocking fee may be applied.(Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.) Once your return is received and inspected by Motowearhouse (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. You are responsible for all shipping costs associated with getting your order back to our warehouse.

 

YOU HAVE 72 HOURS TO NOTIFY US FROM DATE OF THE ARRIVAL OF YOUR ORDER IF YOU WANT TO DO AN EXCHANGE OR A RETURN. ALL MANUFACTURER’S WARRANTEES ARE HONORED EXACTLY AS STATED BY THE MANUFACTURER.

 

(Scorpion has 1 year warranty against defects of workmanship and materials on all gloves, accessories and mesh jackets/pants. There is a 3 year warranty on all textile jackets/pants and a 5 year warranty on all leather jackets/pants. Crashing is not a defect and not covered by any companies’ warranty policy)

Q) What if my item doesn’t fit?
A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. So don’t worry, we want you to be completely satisfied with you purchase. Just let us know the situation as soon as possible and we will do an exchange or a refund. And just as it states above, please remember that you have to notify Motowearhouse within 72 hours of receiving the product.
Q) What about closeouts? Can I exchange if it does not fit?
A) Yes you can! Closeout returns and exchanges are handled the same way as any other item.

 

Q) Do you ship internationally?
A) Motowearhouse currently ships only to the United States
Q) When will I get my stuff?
A) Motowearhouse currently ships from warehouses in Louisville and Los Angeles. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.We have found one of the reasons customers have been extremely happy is that they get their gear fast! You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers.
Q) Do you sell or distribute any of my information (email, phone number, etc)?
A) No, Motowearhouse does not distribute any information that you provide.
Q) Do you charge sales tax for orders shipped to my state?
A) On all orders shipping to California, the appropriate sales tax will be charged in accordance with state law.
Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order.  Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a “Pre-Order,” we will charge your card for the full amount of the order upon order confirmation.  The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private
Q) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?
A) Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards.  That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction.  Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts.

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